Delete your BillManager account

Request deletion by email

1. Email [email protected] with the subject Delete my BillManager account.
2. Send from the email address registered to your account and identify the account you want deleted. If you cannot access that address, explain this so we can verify ownership another way.
3. We verify your identity before processing the request. Never email your password, verification/recovery codes, payment card details, or a financial export.

We process deletion requests within 30 days, subject to the retention exceptions below. Uninstalling the app or leaving its test program does not delete your server account.

Delete from the mobile app

Account owners can open Settings → Security → Delete account, enter the required deletion confirmation, and confirm the permanent deletion. Accounts with a password must supply it; passwordless accounts must complete a fresh security confirmation.

Account-owner deletion affects the whole account: managed users and their account-owned Bill Groups and financial records are included. Export anything you need before deleting. A managed user who is not the account owner should contact the owner or request assistance through the email route above rather than deleting other users’ data.

Data deleted and data retained

• Deleted account data: account/profile and authentication records, managed users, account-owned Bill Groups, bills, amounts, due dates, payment history, labels/notes and associated account records.
• Backups: backup copies may remain for up to 90 days for disaster recovery, as described in our privacy policy.
• Legal retention: records required by law may be retained longer. Payment-provider records are governed by the provider’s own legal obligations and privacy policy.
• Anonymous diagnostics: Sentry event/session and app-installation identifiers are not BillManager account identifiers. Diagnostic records follow the retention schedule of the Sentry plan; account deletion does not identify anonymous diagnostic records for account-based deletion.

Self-hosted servers

If your account is on a server operated by someone other than BillManager, contact that server’s operator for deletion and their retention policy. We cannot delete data held on another operator’s server. The app’s account-owner deletion action operates on the selected server profile.